Select a tab below to view progress for each Strategic Plan goal. Updated June 2024. Note: Decreases reflect a change in progress for some objectives to align with the fiscal year. Also, the addition of new objectives diluted completion percentages.
Objective 1A
Optimize our organizational structure
100%
Objective 1B:
Better engage our employees
100%
Objective 1C:
Foster a culture of transparency, and strong communications, where information is shared and voices are heard
70%
Objective 1D:
Create a formal employee training and development program
80%
Objective 1E:
Hire and retain diverse, qualified, and competent employees
96%
Objective 2A
Increase customer and passenger satisfaction; improve customer experience.
78%
Objective 2B
Increase air service offerings and expand direct flight destinations
86%
Objective 2C:
Identify and capitalize on economic development opportunities
65%
Objective 3A
(Diversity): Assess the Diversity of the Authority
100%
Objective 3B:
(Equity): Ensure applicants and employees are treated fairly and given equal opportunities
83%
Objective 3C:
(Inclusion): Create an Inclusive Work Culture
93%
Objective 3D:
Enhance Small Business Participation
89%
Objective 3E:
Improve physical and mental accessibility into and throughout our facilities